Here is something that I really like from The Carrot Principle- a book on improving employee performance through recognition. I should let you know first that the authors say there are four key areas of leadership: Goal Setting, Communication, Trust, and Accountability. This is a statement on accountability from CACI:
At CACI, we hold ourselves accountable for being honest, in all our dealings. We don't make excuses; we make it RIGHT.
Of course, that doesn't mean that we never make mistakes. Every organization does. And we are not different. We know er are not perfect, and we take ownership when we are in error. (After all, if you can't admit a mistake, you certainly can't fix it.) Then we correct our mistakes, and we correct them quickly. We do this even when it hurts.
When it comes right down to it, accountability means that if you or I make a promise to a client, we fulfill that promise. We make every effort to ensure that the client receives exactly what they expected to get, as a result of our agreement. And we don't just do this because it's on paper. We do it because it's the right thing to do and because it is just good business.