The more librarian blogs I begin to follow the more I think I am discovering two subsets of librarians...there seem to be those who are patron-focused and those who are item-focused.
I am continually shocked at the number of librarian blogs that exist for no other purpose than to rant about patrons. It might be called venting in another environment, but most will not put their own name to their posts. Ananimity in this respect is not responsible and I think not even ethical. If the hostility toward patrons is too much to handle, perhaps the librarians in this situation should consider changing their field.
I will also admit that I fall into the category that leans to patron-focused rather than item focused. I am much more concerned about our customer service than I am about a broken spine or torn page. I think my library is a good example of this and the documented results are that we have one of the highest percentage of non-resident patrons bases in the state of Texas.
Are you patron-focused or item-focused?